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FAQ

Content


ORDERS

Placing an order!

To place an item in your bag, just choose the item you want, then all you need to do is klick on "ADD TO CART". You can add as much items as you want. After you have added all items you need to click on "VIEW CART" and "CHECKOUT". You will then be automatically directed to the next steps.

How can i cancel or change my order?

Did you order the wrong item or change your mind? Don't worry - as long as your parcel hasn't been packed in our warehouse, you'll have the option to cancel your order. Please call +44 2033180411 or use the contact form to cancel your order.

How can i find the right item ?

To find quickly the right item, we recommend you to use our "SELECT YOUR BIKE". This allows you to select your motorcycle model and to see only items which fits to your model.

How do I know if my order is confirmed?

Once your order has been completed you will see the confirmation on the screen. You will also receive a confirmation e-mail. If you don't receive any e-mail please check your spamfolder and your e-mail address set to your account.

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SHIPPING

How long will it take to receive my order?

Delivery to the UK generally takes 2-3 working days. Certain more remote areas may require additional delivery time.

How much does delivery cost?

Here you can find information about shipping costs

How can I track my order?

As soon as your order is dispatched from our warehouse, we will send an email to confirm that it is on its way. The email will include a tracking number, so that you can track the status of your order. You can also track your order in your account - orders.

Can you ship to pick-up points?

We do not ship to pick-up points directly. But please check the trackinglink for more options.

Why my order was split?

To ship your ordered items as soon as possible, we split the orders according to the stock availability. The number of packages is also determined by weight class. V-Trec products and exhausts are always shipped separately.

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PAYMENT

Which payment methods can i use?

Here you can find information about payment methods!

What fees do I have to expect when paying?

Motea assumes all additional charges - our service for you

How long will it take until you dispatch my order?

Please have a look for the delivery informations on each product page. Items which we have in stock will be dispatched within 24 hours (monday-friday)!

How can i redeem a voucher?

One you have chosen your products, please check your cart. You will find a field for vouchers!

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RETURNS

How do I return a product?

If you would like to return something please pay attention to the following: On order to guarantee smooth processing, please fill out the return form and include it in your shipment. Please do not send us a package carriage forward, but contact us prior to the return shipment. In case of an already performed payment, please also state your bank information so that we can transfer the shipping costs and the amount of the credit. If you have questions you can use our contact form or call us.

How do i get my money back?

Your money will be automatically refunded to the used payment method. You will receive an email confirmation when your return is received in our warehouse. The refund takes up to 5 days.

Exchange / new order?

If an item is damaged or defective, please fill out the return form and choose "Item damaged (Replacement)". When we receive your return, we will send a new item to you (if item is not in stock we refund). If the item is not damaged or defective and you wish another colour or variant, you can place a new order in our shop. You can do this without any dependence to your return. If you have questions use our contact form or call us.

Complaints?

If an item is damaged or defective, you can inform us. To process this, we need: 1. A description about how the damage/defect has arisen. 2. 4-5 pictures of the item (different views). The defect/damage must be visible on at least 1 picture. You can send us JPEG, ZIP or RAR format

30 days returns policy

You have the right to cancel this contract within 30 days without naming any reason. The cancellation period is 30 days after the day when you or a third party member you named, who is not the carrier, has taken the last item or the product into his or her possession. Please take care not to use the item.

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Do you have a question?

+44 2034995894
+1 7542181840

Feel free to contact us from Mo to Fr at 9 a.m. - 4:30 p.m.