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Returns

Important information for return shipments

Dear customer,
thank you for your order from MOTEA.

We wish you much pleasure with the purchased items. We constantly strive for quality and immaculate condition. Should you find reason for reclamation in spite of this and want to return items we ask that you pay attention to the following:

Return form

In order to guarantee smooth processing, please fill out the return form and include it in your shipment.

Please do not send us a package carriage forward, but contact us prior to the return shipment.

Important legal information: Both the filling in the return form as well as contacting us prior to return shipment are no mandatory requirements for the effective exercise of your right of return. You can also return the goods carriage forward and / or without giving reasons.

In case of an already performed payment, please also state your bank information so that we can transfer the shipping costs and the amount of the credit.

If you have questions simply write an e-mail to shop.en@motea.com or phone us at:
+44 2034995894.

Conditions for Cancellation

Right of revocation

You have the right to cancellation of this contract within 30 days without naming any reason.

The cancellation period is 30 days after the day which you or a third party member you named, who is not the carrier, has taken the last article or the product into his or her possession.

To commit to your right to cancel, you must contact us

MOTEA GmbH
Oststrasse 36
51674 Wiehl
GERMANY
Phone: +44 2034995894
Fax: +49(0)2262-9992-110
E-Mail: shop.en@motea.com

and clearly notify a claim (for example through the Post Office, fax or email) of cancellation of your contract. You may use the enclosed return policy-form for this, however it is not required.

To meet the return policy deadline for cancellations, it is sufficient that the notification about the cancellation-form be sent in before the return policy period ends.

Procedure for Cancelations

When you recall this contract, we become responsible to refund all payments which we have received from you, including the delivery costs (except extra costs which are the results of a different delivery method other than the one we offer, which may have been chosen to lower standard delivery prices) immediately thereafter, no later than within 14 days to refund, after the contract for the cancellation had been received. We will apply the same payment method of the original transaction that had previously occurred, unless a request is made and it is agreed upon to do otherwise; under no circumstances will you be charged fees for the refund. We may deny reimbursement until we received the goods back, or until evidence can be provided showing that the goods had been returned, depending on whichever happened first.

You have to send back the goods instantaneously or after no longer than 30 days starting the day in which the cancellation of the contract reaches us, to:

MOTEA GmbH
Oststrasse 36
51674 Wiehl
GERMANY

The deadline is maintained when you dispatch the goods before the expiration date of 30 days. We bear the costs for returning the goods.

You only need to pay for any diminished value of the goods, if the deterioration in value is caused by improper handling that is not necessary to ascertain the quality, characteristics and functioning of the goods.

Cancellation-Form

(If you would like to cancel the contract, please fill out this form and send it back.)

To:
MOTEA GmbH
Oststrasse 36
51674 Wiehl
GERMANY
Fax: +49(0)2262-9992-110
E-Mail: shop.en@motea.com

I/we hereby annul (*) my/our (*) closed contract of the purchase of the following Merchandise (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer/buyer(s)
Address of the consumer/buyer(s)
Signature of the consumer/buyer(s) (only by a notice on paper)
Date
(*) Strike out if not appropriate

Do you have a question?

+44 2034995894
+1 7542181840

Feel free to contact us from Mo to Fr at 9 a.m. - 4:30 p.m.