FAQ Contact

Our search responds to various search criteria. To automatically display all relevant results, please enter the desired term in the search field at the top of our website. Useful entries are, for example, product type, motorcycle model or brand. When you enter a search term, the system will suggest items that match your search term. We recommend that you use our motorcycle filter before using the search to find only suitable products.
We recommend that you use our motorcycle filter before using the search function to find only suitable products. In the search results, you can filter by category on the left-hand side to narrow down the selection. If desired, a price filter is also available.
We will soon offer an overview on this topic. Until then, just send us a message.
Yes, some products are particularly in demand. Due to the longer delivery time, we can give our customers the opportunity to secure a piece at an early stage.
We recommend that you use our motorcycle filter before using the search function to find only suitable products. In the search results, you can filter by category on the left-hand side to narrow down the selection. If there are no suggestions for your model in some categories, we unfortunately do not currently have a corresponding product. However, we are constantly expanding our range - feel free to check back.
We currently have over 9000 models and model years in our motorcycle filter. If a model is not found, we recommend changing the spelling. However, it is also possible that the model you are looking for is not listed. Please understand that we cannot answer any queries as to whether a product fits another model.
For some models, we have noticed that conversions are carried out more frequently than average. This means that products can be installed that would not fit in their original condition. So that you don't miss out on anything, we also list these products in the search.
If provided by the manufacturer, the product is delivered with assembly instructions. For many products, you will find the assembly instructions on the product page below the description.
Please note the information in the item description. We cannot provide any further documentation. You can find available ABEs at Homologation
Please note the information in the product title. Information such as ".. 13-19" means that the product fits the 2013, 2014, 2015, 2016, 2017, 2018 and 2019 model years. We do not have any further information. If the title does not show any year of manufacture restrictions, the product is suitable for all years of manufacture of the model. You will find detailed information on the compatible products under each product description in the field: "Fits on the following models:".
Compatibility information is always based on the original, unmodified condition of your motorcycle. Of course, we know that many accessories are also installed. But for this very reason, we cannot state whether the product harmonises with your accessory. Our tip: Use our 30-day money-back guarantee to simply try it out. We will refund the purchase price in accordance with our return conditions.
For some models, we have noticed that conversions are carried out more frequently than average. This means that products can be installed that would not fit in their original condition. So that you don't miss out on anything, we also list these products in the search.
We are looking forward to your message. To be on the safe side, you are not wondering whether we supply an ABE, whether the product can be fitted to a different model than specified and whether the delivery date is correct? Then send us your question ;)
MOTEA stands for easy shopping and low prices. Due to the tight calculation and the strong promotions, we have decided not to make any special offers. So you can be sure to get the best price already now.
Our search responds to various search criteria. To automatically display all relevant results, please enter the desired term in the search field at the top of our website. Useful entries are, for example, product type, motorcycle model or brand. When you enter a search term, the system will suggest items that match your search term. We recommend that you use our motorcycle filter before using the search to find only suitable products.
Data protection is particularly important to us. Therefore, we have reduced the necessary data to a minimum. However, for a simple order we need the following data: Personal details and the following contact information: Street, house number, postcode, place of residence, e-mail address and, if applicable, a telephone number.
No, there is no minimum order value. However, certain products are limited in quantity.
Once you have found all the items and would like to redeem a voucher, simply go to the shopping basket. Above the button "Checkout" you will find a field "Apply discount code". Here you can simply enter your code and confirm it by clicking on "Apply discount". Here we show you again in detail in the video.
Normally, you will receive an order confirmation email within a few minutes after placing your order. If you still haven't received our email after 12 hours, please check your spam folder. No success? - Please contact our service team.
MOTEA offers all common payment methods for your online purchase. These include PayPal, Amazon Pay, credit card ... You can find all payment methods on our overview. We do not offer purchase on account or cash on delivery.
In rare cases, payment by credit card is rejected. Unfortunately, we have no influence on this. A possible cause can also be an incorrect entry during authentication. Since 2021, all credit card institutions have to carry out a so-called two-factor authentication. Your credit card provider can give you more details. Our tip: Simply choose a different payment method to get your products quickly.
Please state the order number as the reason for payment (e.g. 12xxxxxxx). Please do not provide any additional information. If the payment is made from a third party's account, please note that we have no way of allocating the payment without the order number. The payment will be rejected.
Unfortunately, we currently do not offer purchase on account. Our tip: Simply choose PayPal as your payment method and select "Payment in 14 days" in the payment process. This gives you 14 days to pay for your order.
We currently do not offer cash on delivery. This applies to all countries.
Yes, some products are particularly in demand. Due to the longer delivery time, we can give our customers the opportunity to secure a piece at an early stage.
The delivery time is indicated on each product page in the form of a delivery date. You will find this date directly under the price. However, these are estimated dates. It can sometimes be a day faster or take a day longer.
Once you have found all the items and would like to redeem a voucher, simply go to the shopping basket. Above the button "Checkout" you will find a field "Apply discount code". Here you can simply enter your code and confirm it by clicking on "Apply discount". Here we show you again in detail in the video.
We work with the parcel services DHL, DPD and UPS. We show you transparently which parcel service will be used to deliver your order on the way to the checkout. Please note that for international deliveries, you can switch to regional delivery services. For example, we place orders for Austria with DHL but the delivery is made by the Austrian Post.
MOTEA is one of the largest online shops for motorcycle accessories in the whole of Europe. We deliver to all major European destinations. You can find all countries in our overview.
You can find all shipping costs in our overview. Please note that there are additional costs such as customs duties or taxes for deliveries outside the EU. We cannot state these in advance.
Our parcel service usually tries to deliver your parcel twice. If this does not work, you will receive information about the delivery location of your parcel. In most cases, the parcel will then be stored for 7 days at a pick-up station near you.
Our parcel service usually tries to deliver your parcel twice. If this does not work, you will receive information about the delivery location of your parcel. In most cases, the parcel will then be stored for 7 days at a pick-up station near you.
In order to manage several addresses, we recommend that you register an account before ordering. In the account you can store up to 100 addresses and decide which address should be used for deliveries.
As an online-only retailer, we only offer our goods via our online shop. Please understand that a pick-up or on-site inspection is not possible for operational reasons. Unfortunately, we no longer accept orders by fax or post.
Of course, you can check the status of your order around the clock. If you are registered and have created an account, you can find the status directly under My orders. If you have ordered as a guest or without an account, please use our status query.
In rare cases, your order may be delayed. These can be caused by MOTEA or the parcel service. In both cases we will keep you informed.
In order to keep the costs low for us and thus also for you, we refrain from automatic partial deliveries. This also helps us to protect the environment. However, if a product has to be packed individually anyway due to its nature, we will split the order. You are in a hurry? No problem - just send us a message and we will check whether we can already arrange a partial delivery.
May we welcome you as a new customer of the MOTEA online shop? We are really happy about it! Registering in our online shop is very easy. Click on ""Sign in"" at the top of the page. Here you will find the login area for registered customers and on the right you can create an account by clicking on ""Create account"". To manage your data we need your e-mail address and a password. The password should be at least 8 characters long, contain no spaces, a combination of numbers and characters as well as upper and lower case letters. Good to know: Registration is completely voluntary and free of charge. You can also order in our online shop without a customer account. You can also change your mind during the ordering process and indicate in the shopping cart that a customer account should be created.
"MOTEA will not offer special prices for dealers from 01.02.2022. Due to the reduced margins, we can no longer offer any further discounts."
Registration is completely voluntary and free of charge. You can also order in our online shop without a customer account. You can also change your mind during the ordering process and indicate in the shopping cart that a customer account should be created.
You can quickly track your order and its processing status at any time via your customer account in the MOTEA online shop. You can also manage your addresses conveniently via the address book. You can also subscribe to, unsubscribe from and manage our newsletter via your customer account. You can also fill and save your wish list. You can also save your motorcycle model so that you can quickly find only suitable items in the online shop.
You can change and save the stored data at any time via the "My Motea" area. Please note that the following data cannot be changed: First and last name, company name, tax number. If you want to change this data, please register again with a different e-mail address.
"We are very grateful for your trust in our online shop. Therefore, we take the protection of your personal data very seriously. We treat all personal data confidentially. Our data protection practice is in accordance with the Federal Data Protection Act (BDSG), the Basic Data Protection Regulation (DSGVO) and the Telecommunications Media Act (TMG). Depending on the browser used, your data is transmitted with 128-bit to 256-bit AES encryption. Further information on the confidentiality of your data can be found in our privacy policy."
To delete your account, please send us a message. Important: The processing of deletion requests, in accordance with data subject rights, can take up to 30 days. Data such as address, name and order data can only be deleted after the legal retention period has expired.
Once you have found all the items and would like to redeem a voucher, simply go to the shopping basket. Above the button "Checkout" you will find a field "Apply discount code". Here you can simply enter your code and confirm it by clicking on "Apply discount". Here we show you again in detail in the video.
To make sure you don't miss any of our promotions, subscribe to our newsletter.
We can book your voucher a maximum of 7 days after receipt of your order. Please only send us a message within this time.
When we ship your order, you will automatically receive a shipping confirmation. This lets you know that your parcel is already on its way to you. As we work with different parcel services, it is possible that a parcel will arrive earlier or later than stated. We ask you to be patient, the parcel will be delivered to you shortly. If the originally stated delivery date has already been exceeded by more than 4 working days, we will be happy to check the whereabouts. In the time before that, we are in daily contact with the parcel services in order to remove obstacles.
We indicate the delivery time on the day of the order. This may change in the display. However, this does not change the delivery time that we have shown you. You can find the delivery date of your orders around the clock in the online shop. If you are registered and have created an account, you can find the delivery time under My Orders. If you have ordered as a guest or without an account, please use our status query. Just click into your order and you will find the delivery date. The regular delivery time is already included in the delivery date. Please note that we refer to the main destination for each language. For example, in the english MOTEA online shop the delivery time is calculated for United Kingdom. For Finland, the delivery time is 1 day longer.
Of course, you can check the status of your order around the clock. If you are registered and have created an account, you can find the status under My orders. If you have ordered as a guest or without an account, please use our status query.
In order to keep the costs low for us and thus also for you, we refrain from automatic partial deliveries. This also helps us to protect the environment. However, if a product has to be packed individually anyway due to its nature, we will split the order. You are in a hurry? No problem - just send us a message and we will check whether we can already arrange a partial delivery.
Our parcel service usually tries to deliver your parcel twice. If this does not work, you will receive information about the delivery location of your parcel. In most cases, the parcel will then be stored for 7 days at a pick-up station near you.
We regret that you have reason to complain about your order. It is particularly important to us that we resolve your concerns quickly. Therefore, here are a few suggestions for a solution. The goods are damaged? Send it back free of charge. Visit http://retoure.motea.com to request a return or exchange. The product is only slightly damaged? Send us informative pictures. If you wish, we can make you an offer to avoid unnecessary transport. Of course you can also send us a message with pictures. We will process your request as fast as possible.
Once your order has been placed via our online shop, it is unfortunately no longer possible to make any changes. In order to achieve a fast shipment, we work with automatic processes. Our tip: As soon as we have dispatched your parcel, you will receive a tracking e-mail. You can use the link to the parcel service to enter an alternative delivery address. Please note that this is only possible in the first 24 hours after dispatch and only works in the same postcode area.
Unfortunately, we cannot define individual delivery dates. Our tip: Use the tracking and tracing function to enter a delivery date with the parcel service. Please note that this is only possible in the first 24 hours from dispatch and the delay may not exceed 7 days.
Once your order has been placed via our online shop, it is unfortunately no longer possible to make any changes. In order to achieve a fast shipment, we work with automatic processes. Our tip: As soon as we have dispatched your parcel, you will receive a tracking e-mail. You can use the link to the parcel service to enter an alternative delivery address. Please note that this is only possible in the first 24 hours after dispatch and only works in the same postcode area.
Due to automatic processes in the shipping department, we cannot cancel your order in case of short delivery times. In this case, please simply refuse to accept the package or use our returns portal at http://retoure.motea.com. If the delivery date is more than 4 days in the future, please send us a message. We will try to cancel the order.
Once your order has been placed via our online shop, it is unfortunately no longer possible to make any changes. In order to achieve a fast dispatch, we work with automatic processes. Our tip: Refuse to accept the package and place a new order in parallel.
Once your order has been placed via our online shop, it is unfortunately no longer possible to make any changes. In order to achieve a fast dispatch, we work with automatic processes. We cannot combine orders.
After your order, we will send you an order confirmation via e-mail. There you will find all details such as product name and delivery date. Unfortunately, a change is no longer possible. If you have ordered the wrong product, please use our returns portal for simple returns. To quickly receive the right product, you can place a new order in advance.
This should not happen. We automatically send a confirmation for each successfully received order. Please make sure to check the spam folder of your email provider. Should you still not find any confirmation, please send us a message with the following information: Date and time of the order, payment method used (preferably with reference number) and the e-mail address used.
"Our bank data Owner: Motea GmbH IBAN: DE21384621352204479022 BIC: GENODED1WIL Please state only the order number (starts with 123...) as the reason for payment. You will find the number in your order confirmation. Depending on the bank, it may take up to three working days for the payment to be booked. The goods will be dispatched after receipt of payment by the delivery date stated. If you have already transferred more than 3 days ago, please send us proof of payment including the name of the account holder."
The invoice for your order will be sent to you automatically by e-mail. You will receive the invoice within three working days after the shipping confirmation. Please also check the spam folder of your e-mail provider, as the invoices are sometimes recognised as spam due to the attachment.
You can find your invoices around the clock in our online shop. If you are registered and have created an account, you will find the invoice in the corresponding order under My orders. If you have ordered as a guest or without an account, please use our Guest Order.
In exceptional cases we can change the invoice. For this, the invoice must be balanced. We then need the new data for the invoice change. Request an invoice amendment now:
If you have any questions about your account balance, our customer service team will be happy to help.
"Our bank data Owner: Motea GmbH IBAN: DE21384621352204479022 BIC: GENODED1WIL Please state only the order number (starts with 123...) as the reason for payment. You will find the number in your order confirmation. Depending on the bank, it may take up to three working days for the payment to be booked. The goods will be dispatched after receipt of payment by the delivery date stated."
Depending on the bank, it can take up to 3 working days to process the payment in advance. For the status of other payment methods, please refer to the respective account with the provider.
We will refund the VAT if you have exported the item abroad. Please send us the invoice with the customs stamp by post to: Motea GmbH Debitorenmanagement Oststr. 36 51674 Wiehl. Please note that we will deduct a fee of 10 EUR from any refund for each transaction.
We can book your voucher a maximum of 7 days after receipt of your order. Please only send us a message within this time.
Of course, you can easily return the products you ordered from MOTEA. Please note our return conditions. To request a return, visit our returns portal returns. A revocation is possible within 30 days. You have ordered your product incl. return extension? Then simply send us a message.
Of course, you can easily return the products you ordered from MOTEA. Please note our return conditions. To request a return, visit our returns portal at returns. A revocation is possible within 30 days. You have ordered your product incl. return extension? Then simply send us a message.
Of course, you can easily return the products you ordered from MOTEA. Please note our return conditions. To request a return, visit our returns portal at returns. A revocation is possible within 30 days. You have ordered your product incl. return extension? Then simply send us a message.
Please send us your request as a message.
To make the revocation process quicker and more convenient for you, we recommend using our returns portal at returns. This way you can benefit from our favourable shipping conditions. We only charge 3.80 EUR for the return postage for the refund. A revocation is possible within 30 days. You have ordered your product incl. return extension? Then simply send us a message.
As we are a pure mail order company, returns are only possible by post.
We will refund the purchase price incl. paid shipping costs (shipping to you) upon receipt of the return. Please note that it may take 2-4 days - we will send you a message when our team processes your return. Once processed, the purchase price will be refunded to the original method of payment within 48 hours. Please note the specifics of credit card institutions.
MOTEA adheres to the statutory warranty period of 24 months from the date of purchase. In addition, you can select a warranty extension at the time of purchase. This gives you a warranty period of 3 or 4 years.
We regret that there is cause for complaint. For a quick process, please visit our returns portal at returns. There you can choose whether you would like a refund or an exchange.
We regret that there is cause for complaint. For a quick process, please visit our returns portal at returns. There you can choose whether you would like a refund or an exchange. Please note that an exchange is only possible for the product ordered. If you need a different product than the one you ordered, select refund and place a new order.
We regret that there is cause for complaint. For a quick process, please visit our returns portal at returns. There you can request an exchange. As soon as we process your return, you will receive a message including an announcement of the replacement delivery.
We regret that there is cause for complaint. For a quick process, please visit our returns portal at returns. There you can choose whether you would like a refund or an exchange. If you only need a replacement part, please send us a message.
Please send us a message and a picture of the received scope of delivery.
We show all available assembly instructions in the product description in our online shop. There you can also download the instructions in PDF format. If you neither receive one nor find one in the product description, we unfortunately do not have any. Please understand that our service team accesses the same shop as you.
We already show all available ABEs or other documents in the product description in our online shop. There you can also download the ABE in PDF format. If you neither receive one nor find one in the product description, we unfortunately do not have another one. This means that MOTEA cannot supply any certificates or similar. Please observe the applicable road traffic regulations. Please understand that our service team accesses the same shop as you.
We will soon offer an overview on this topic. Until then, just send us a message.
Please note that some products are universal items. This means that we already point out in the description that changes or adjustments may be necessary. You don't want to make any changes? No problem - simply send us the delivered goods back. Please use our returns portal at returns
You can find your invoices around the clock in our online shop. If you are registered and have created an account, you will find the invoice in the corresponding order under My orders. If you have ordered as a guest or without an account, please use our Guest Order.
In exceptional cases we can change the invoice. For this, the invoice must be balanced. We then need the new data for the invoice change. Request an invoice amendment now:
We will refund the VAT if you have exported the item abroad. Please send us the invoice with the customs stamp by post to: Motea GmbH Debitorenmanagement Oststr. 36 51674 Wiehl. Please note that we will deduct a fee of 10 EUR from any refund for each transaction.
The protection of your data is particularly important to us. Since we follow the requirements of the DSGVO, we ask you to send requests for data collection or data inventory information only to dpo@motea.com.
You can change and save the stored data at any time via the "My Motea" area. Please note that the following data cannot be changed: First and last name, company name, tax number. If you want to change this data, please register again with a different e-mail address.
To delete your MOTEA.COM account, please send us a message. Important: Once your account has been deleted, you will no longer be able to access your orders and invoices. Furthermore, a new order is only possible after registration. This deletion refers ONLY to the shop account and does NOT represent a deletion request according to the data subject right of the GDPR.
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